Our approach to managing the impacts of Coronavirus

The negative impacts of the Coronavirus (COVID-19) have grown significantly in recent days. We’re closely monitoring the situation so that we can ensure the safety, health and welfare of our advisers, clients, business partners and any others we interact with. We continue to follow the Australian Government’s advice about the most effective and appropriate actions to take.

How has IOOF been affected?
As a technologically advanced organisation, disruption to our business has been minimal. We recently carried out a two-day ‘work from home’ trial to help us address any issues which may arise if our people are unable to attend our offices. The trial successfully demonstrated our sound business continuity preparedness and most of our people are now working from home.

We’ve had to adjust to this new way of working. When you call us you may hear kids, pets or a washing machine in the background or experience minor delays – but please be assured our teams are on hand to answer your queries. Pleasingly, even with the influx of calls, our response times have remained very low (minutes versus hours).

Protecting the security and privacy of our client data is legally required and very important to us. A large proportion of our people already regularly work remotely, so we’ve had appropriate cybersecurity, privacy systems and processes already in place to secure sensitive information.

We are ready to support you
The Coronavirus situation will affect each individual differently, so we will personalise the support we provide depending on your particular circumstances wherever possible. Please contact your IOOF representative if you are facing any difficulties or issues and we will work collaboratively with you to meet these challenges.

What changes have we made to the way we normally conduct business?
In line with the Australian Government’s advice, we’ve cancelled all domestic and international travel for our people. We’ve requested that meetings between our people and clients, service providers or other external parties be held via remote means, such as phone or video conferencing, unless there is a valid reason not to do so. To reduce the risk of transmission of the Coronavirus, we’ve also asked our people not to attend any meetings or gatherings of more than 25 people.

Thank you for your continued support
At IOOF, we’ve weathered many crises and challenges since we were founded over 170 years ago. We are a top ASX 200 company, with a strong financial position, robust governance framework and a clearly defined business strategy.

With your support combined with the resilience and dedication of our people, we believe we will successfully navigate the current situation.

We remain committed to our advice-led strategy and delivering the best outcomes for our advisers, clients, business partners and our communities in line with our purpose – understand me, look after me and secure my future.